Meet Your Team of Friendly Experts

Hotline is more than a helpline. It's a coordinated team trained to put clarity and care first. Our experts know how to speak your language and help with real life.

Steve

Meet

Tech support

Gordon

Meet

Sous-chef

Jules

Meet

Travel agent

Harper

Meet

Bookworm

Robin

Meet

Green thumb

Suggest an expert

We're always expanding the team to better serve you. Let us know what expertise you need most.

Make Suggestion

Some things experts are trained to do for you

Visual help from your photos: Send a picture of the problem. We'll see what you see and give you specific, clear guidance.
Plain-English document review: Share links, documents, or instructions. We'll translate the important parts and explain what to do next.
Step-by-step checklists: Clear, numbered steps for any task so you can move forward confidently and without confusion.
Safe, verified research: We search smart, verify details, and share only trusted recommendations you can rely on.
Tailored advice: Guidance based on your devices and preferences—not generic tips that don't fit.
Thoughtful follow-ups: We remember your projects and check in regularly so important tasks never slip through the cracks.

Experts FAQs

Have another question? Talk to a real person

How do I choose the right expert?: Pick based on the task. Tech issues go to Steve. Cooking to Gordon. Travel to Jules. Books to Harper. Gardening to Robin. If you're unsure, reach out and we'll route you to the best expert for the task at hand.
Can I switch experts mid‑conversation?: Yes. If something shifts—say a travel plan becomes a cooking question—we'll hand you off smoothly.
Will experts remember my preferences?: Yes. We remember things like devices, diet, mobility needs, favorite genres, and garden conditions so future help is fast and personalized.
Do experts work together?: Yes, they coordinate. For example, Jules can plan a trip while Steve ensures your phone is ready for maps and boarding passes while traveling.
Can I send photos, links, or documents?: Absolutely. Photos, screenshots, and links help our experts give precise, visual guidance.
What's out of scope for experts?: We don't provide medical, legal, or financial advice, and we won't log into your accounts or store passwords. We'll guide you through safe steps and help spot scams.