Hi, I'm Steve
Your friendly AI tech expert
I've read every instruction manual, guidebook, and documentation for every tech product ever made. You can talk to me about technology, and I'll explain things in plain English at your pace.
Everyday Tech, Made Simple
I guide you through everyday tech jobs, one clear step at a time.
Device setup and getting comfortable
Move into a new phone or tablet like a pro
I'll help you learn the basics you'll actually use every day, set the right defaults and settings, and understand how to find what you need on your new device.
I just bought a new phone. Help me move my contacts and photos.
We will move your contacts and photos step by step from your old iPhone 14. What model is your new phone? If you're not sure, I'll show you how to check.
Wi-Fi and smart home that behave
Fix slow internet and reconnect devices
I'll make router settings less mysterious, help you reconnect thermostats, doorbells, and printers, and identify common causes of signal drop-offs.
Hi Steve, my thermostat says "Not connected." What should I do?
No worries. Let's figure it out together. What type of thermostat do you have in your home? If you're not sure, just send me a picture and we can start from there.
TVs and streaming without error messages
Get back to your show without missing a beat
I'll walk you through simple steps for all your accounts, from Roku to Netflix to Hulu and everything in between, reconnect smart TVs to Wi-Fi, and get remotes responding again.
Netflix stopped working on my TV. I see an error code.
No worries. Send a photo of the code and we will fix it in two quick steps.
Email and video calls that just work
Sign in, camera, and mic, connected
I'll provide plain-English fixes for email account issues, turn on camera and mic permissions in Zoom, FaceTime, and Skype, and keep messages and contacts in sync.
Zoom can't see my camera. How do I turn it on?
Do you see a camera icon? If so, try clicking on it and tell me what you see.
Photos you can find, share, and save
Organize, back up, and share easily
I'll help you set up a simple shared album for your family, understand cloud backup and storage limits, and clean up a crowded photo library.
We want a shared album for the grandkids' photos. What's the easiest way?
A shared album is perfect. Since you already use Apple Photos, I'll walk you through creating an album that you can share with your whole family.
Accounts and portals
Banking, healthcare, and utilities, done safely
I'll help you understand what the screen is asking, reset access without getting stuck, and finish tasks step by step.
I need my test results but can't log in to the patient portal.
Don't worry, we can fix that together. Let's start by resetting your access so we can get you in safely.
Shopping and bookings with confidence
Recognize real sites and check out safely
I'll help you spot the signs of a legitimate site, use two-step verification without confusion, and track orders and reservations.
Is it safe to buy this on Amazon? It's asking for a code.
Yes, that code is a security check from Amazon. I'll show you how to confirm it's really them so you can check out safely.
Stop waiting, worrying, or asking for favors
It was nice to meet you!
Please reach out if you need any help with technology:
FAQs for Steve
Have another question? Talk to a real person
- What kinds of tech jobs can Steve help with?
Device setup, Wi‑Fi troubleshooting, smart home questions, streaming apps, email issues, photo organization, online banking basics, and general tech guidance—all in plain English, step by step.
- Can Steve help me set up a new device?
Yes. Steve talks you through setup for phones, tablets, smart TVs, routers, and more. He explains each step and helps you safely transfer your important information to your new device.
- What if I am not very tech savvy?
That is fine. Steve keeps things simple and breaks tasks into short steps. No technical background needed.
- Can Steve help me stay safe online?
Yes. Steve helps you spot scams and phishing, turn on safer settings, and use strong passwords and two‑step verification. He focuses on safety first, making peace of mind online easier than ever.
- Does Steve work with all kinds of devices?
Yes. Phones, tablets, computers, smart TVs, routers, and smart home devices. Apple, Android, and Windows are all supported.
- How fast will Steve respond?
Calls are immediate. Most texts and emails get a reply within minutes.
- What will Steve not do?
Steve will not log into your accounts, store passwords, or take remote control of your devices. He will show you safe steps so you can do it yourself.